COURSE FEES
All face to face/online via zoom training courses include contact hours, course manuals, and certificate of attendance. Unite Health takes no responsibility for any additional costs incurred outside of the course fees. Unite Health accepts no responsibility for any bodily harm that may arise during or after taking any of our courses. Additional education materials such as reading articles and DVDs are not included in the course fees. If you are enrolled in a certification series, you have two years from the time of booking to complete your training courses. If courses aren't completed during that period, you will be required to purchase the courses again.
COURSE TIMES, LATE ARRIVALS AND EARLY DEPARTURES
Courses run all day and participants are required to attend the full sessions.
It is a requirement of APPI that you attend 100% of your course in order to be eligible to sit your exams.
If you are unable to attend the full day of your course, you will be required to reschedule or be provided with recorded content. Please refer to the course transfers section.
It will be the participants’ responsibility to contact the head office to arrange a course transfer or a recording to catch up on missed material.
If you do not wish to wait until the next available course date to make up the time and session missed, you can arrange a 1:1 mentor session with a course presenter. This is charged at $150 per hour and is payable at the time of booking.
COURSE CANCELLATIONS/REFUNDS
Without exception, Unite Health does not offer refunds for change of mind or circumstances.
If you decide to cancel your course due to a change of mind or circumstance, you will forfeit your course fees.
COURSE TRANSFERS
Transfers are accepted with written notice 30 days before the course start date and will incur a $75 administration fee per weekend (2-day course) transferred. If you are enrolled in an intensive training course, the $75 transfer fee will apply to each course level.
Exams cancellations and transfers are not accepted within 14 days of your scheduled exam. Should you cancel in this timeframe or no show to a scheduled exam, you will be required to pay $150 late cancellation fee before booking a new exam date.
EXAM TIME FRAME
You must sit your matwork, equipment certification or Pilates Instructor Certification exam within 12 months of completing the final module within the certification series. After this time, your payment for the exam will expire, and you will be required to repurchase the exam:
AUSTRALIA DELIVERY
Deliveries within Australia are dispatched using Australia Post. The estimated delivery time is seven working days from the time of purchase. Occasionally, goods may be delivered in several consignments. Please also note that we do not dispatch at weekends. If we have not delivered the goods within 30 days of expected delivery then you may cancel your order and we will refund any money paid by you.
FAILED DELIVERIES
Australia Post will attempt to deliver your parcel once. If you are not available, the parcel will be left at your local Post Office to be collected within five working days. If you do not collect your parcel within five working days it will be sent back to Unite Health, and you will have to re-pay the postage and packaging. To prevent this happening, we advise you to use a delivery address where there will be someone available from 9am-5 pm Monday-Friday. If you do not receive your parcel or notification of failed delivery from the Post Office within seven working days of purchasing the product, please contact the Head Office team on 03 9525 0080. We reserve the right to recharge for delivery at cost or in the event you wish to be refunded, the refund amount is less the actual amount paid by us for postage (note for all but small items this is likely to be more than we charged you for carriage on your invoice).
DELIVERY OUTSIDE OF AUSTRALIA
If you would like to order any of our products for delivery outside of Australia please call Head Office on + 61 406 825 671 and your order and payment to be taken over the phone. Please note the delivery charges will be applied depending on the weight/size and country of delivery.
DELIVERY CHARGES
Delivery prices are automatically calculated. Damaged or Defective Goods: We endeavour to supply goods free from defects in materials and workmanship. You should inspect the goods when you receive them for defects or damage and notify us within five days if there are any problems. We reserve the right to replace the goods or refund the monies paid by you.
OUT OF STOCK
If an item is out of stock, payment can still be made for the item. If you have made other purchases and those items are in stock, we will send the items to you straight away, and the item out of stock will be shipped separately at no extra charge once in stock.
COURSE CANCELLATIONS/REFUNDS
Without exception, Unite Health does not offer refunds for change of mind or circumstances. If you decide to cancel your course due to a change of mind or circumstance, you will forfeit your course fees.
UNITE HEALTH MINIMUM COURSE NUMBERS & CANCELLATIONS
Unite Health reserves the right to reschedule or cancel any course without notice due to insufficient course booking numbers, presenter illness, or COVID- 19. Unite Health takes no responsibility for any additional costs incurred outside of the fees charged, such as travel and accommodation. If Unite Health reschedules a course, you will be given the option to attend the next possible course or receive a credit on your account for the entire course amount (to be used against any Unite Health course).
PRIVACY & CONSENT
By enrolling in our course you give permission for images to be used by Unite Health for publications and public relations activities. In particular, this may include use in print and electronic media, including the Internet and official social media platforms.
PAYMENT OPTIONS
Unite Health accepts Visa Debit, Visa Credit, Visa Electron, and MasterCard and uses a secure payment system. To discuss payment options, please contact the Head Office team directly on 0406 825 671.
ORDER CONFIRMATIONS
Upon booking a course or placing a product order using our automated shopping basket system, you will receive an email order confirmation which includes your tax receipt. Please check that the details contained in this email are correct. If there are any mistakes, please contact us immediately. In the unlikely event of us being unable to fulfill your order or part of the order, (due to having sold out of a selected item), or there being an error in your order we will advise you as soon as it is possible. If payment has been made on an order that we are unable to fulfill we will notify you immediately and send the item as soon as we have it in stock.
BALANCE PAYMENTS
The APPI Clinical Pilates Matwork and Equipment Certification offers the below payment options:
1) Upfront price $4995
2) Payment plan price $5495 (2-part plan of $2747.50)
The APPI Pilates Instructor Certification offers the below payment options:
1) Upfront price $4995
2) Payment plan price $5495 (2-part plan x $2747.50)
3) Payment plan price $5994 (6-part plan x $999)
Processing balance payments
Unite Health will send a link to pay your balance two weeks prior to the due date.
Balance payment late fees
Extensions will not be granted on balance payments. By enrolling via a balance payment option you agree to make all additional payments on or before the due dates.
Outstanding balance payments
GST
The prices include GST, where applicable.
PROMOTIONS
Only one promotional/voucher code can be applied to any one course or product purchase. The $100 voucher code can only be applied on the APPI Pilates Instructor Certification or APPI Clinical Pilates Certification.
For any inquiries or assistance, please contact our customer support team at info@unitehealth.com.au.