COVID- 19 UPDATE
Unite Health has been closely monitoring the developments of the coronavirus (COVID - 19). We wanted to provide some information to assist you in navigating the issue in relation to your upcoming course, and to support our endeavours to keep everyone safe and healthy.
You will not be able to attend a course if you have:
If you have traveled or transited through moderate to high-risk countries, or if you have been in close contact with a confirmed case of coronavirus you will not be able to attend a Unite Health course until after you have been isolated for the required time and have become well.
To reschedule your course to a later date free of charge you will require a doctor’s certificate that states you either have coronavirus, you have come into contact with a known case of coronavirus or are experiencing coronavirus symptoms.
While Unite Health courses will continue to operate as usual, we ask course participants to:
For further information please refer to the below sites:
All face to face courses includes contact hours, course manuals, morning and afternoon tea and certificate of attendance. Unite Health takes no responsibility for any additional costs incurred outside of the course fees. Unite Health accepts no responsibility for any bodily harm that may arise during or after the attendance of any of our courses. Additional education materials such as reading articles and DVDs are not included in the course fees. If you are enrolled in a certification series you have 2 years from the time of booking to complete your training courses. If courses aren't completed during that period you will be required to purchase the courses again.
PARTICIPANT CANCELLATIONS AND TRANSFERS
Without exception, Unite Health does not offer refunds for change of mind or circumstances.
If you decide to cancel your course due to change of mind or circumstance, you will forfeit your course fees.
Transfers are accepted with written notice 60 days prior to the course start date. There is a $50.00 administration fee per transfer. Students are allowed to transfer once – after this, no refunds will be issued. If you transfer from a course the new course date must fall within 12 months of the original course date. No course transfers are accepted within 60 days to the course start date.
If you are unwell and can provide a doctor's certificate, exceptions will be made.
EXAM CANCELLATIONS AND TRANSFERS:
Exams cancellations and transfers are not accepted.
UNITE HEALTH MINIMUM COURSE NUMBERS & CANCELLATIONS
Unite Health reserves the right to reschedule or cancel any course without notice due to insufficient course booking numbers, presenter illness or COVID- 19. Unite Health takes no responsibility for any additional costs incurred outside of the fees charged such as travel and accommodation. If Unite Health reschedules a course you will be given the option to attend the next possible course or receive a credit on your account for the full course amount (to be used against any Unite Health course).
PRIVACY & CONSENT
By enrolling in and attending a course you are providing consent for photo and/or video footage of yourself taken during the course period to potentially be used by Unite Health for future marketing purposes online and/or in print media.
You must sit your matwork or equipment certification exam within 12 months of completing the final module within the certification series. After this time your payment for the exam will expire and you will be required to repurchase the exam. The cost of the Matwork Certification exam is $250 and the Equipment Certification exam is $350.
Deliveries within Australia are dispatched using Australia Post. The estimated delivery time is 7 working days from the time of purchase. Occasionally, goods may be delivered in several consignments. Please also note that we do not dispatch at weekends. If we have not delivered the goods within 30 days of expected delivery then you may cancel your order and we will refund any money paid by you.
Australia Post will attempt to deliver your parcel once. If you are not available the parcel will be left at your local Post Office to be collected within 5 working days. If you do not collect your parcel within 5 working days it will be sent back to Unite Health and you will have to re-pay the postage and packaging. To prevent this happening we advise you to use a delivery address where there will be someone available during the hours of 9 am-5 pm Monday-Friday. If you do not receive your parcel or notification of failed delivery from the Post Office within 7 working days of purchasing the product please contact the Head Office team on 03 9525 0080. We reserve the right to recharge for delivery at cost or in the event you wish to be refunded, the refund amount is less the actual amount paid by us for carriage (note for all but small items this is likely to be more than we charged you for carriage on your invoice).
DELIVERY OUTSIDE OF AUSTRALIA
If you would like to order any of our products for delivery outside of Australia please call Head Office on + 61 3 9525 0080 for your order and payment to be taken over the phone. Please note the delivery charges will be applied depending on the weight/size and country of delivery.
Delivery prices are automatically calculated. Damaged or Defective Goods: We endeavor to supply goods that are free from defects in materials and workmanship. You should inspect the goods when you receive them for defects or damage and notify us within 5 days if there are any problems. We reserve the right to replace the goods or refund monies paid by you.
OUT OF STOCK
If an item is out of stock, payment can still be made for the item. If you have made other purchases and those items are in stock we will send the items to you straight away and the item out of stock will be sent separately at no extra charge once in stock.
Unite Health accepts Visa Debit, Visa Credit, Visa Electron, and MasterCard and uses a secure payment system. To discuss payment options please contact the Head Office team directly on 03 9525 0080.
Upon booking a course or placing a product order using our automated shopping basket system you will receive an email order confirmation which includes your tax receipt. Please check that the details contained in this email are correct. If there are any mistakes, please contact us immediately. In the unlikely event of us being unable to fulfill your order or part of the order, (due to having sold out of a selected item), or there being an error in your order we will advise you as soon as it is possible. If payment has been made on an order that we are unable to fulfill we will notify you immediately and send the item as soon as we have it in stock.
The prices include GST, where applicable.
Only 1 online promotional code can be applied to any course or product payment.