Privacy Policy & TCs

Unite Health

 

 

 

PRIVACY POLICY

Last Updated: May 2025

1. OVERVIEW

a. Unite Health Management Pty Ltd (ABN 86 166 079 312) (Unite Health, we, our and us) operates a fitness education business (Business), which provides educational training courses and accreditation services to its customers (Services).

b. Our website is located at www.unitehealth.com.au (Website). For our full terms and conditions related to our Services please visit the link on our Website.

c. We are committed to protecting the privacy of individuals (you, your and yourself) we interact with in connection with the provision of our Services, through the Website and in-person in relation to the operation of our Business and provision of Services. We only ask for your personal information when we require it to provide the Services to you.

d. We will handle Personal Information that we collect or obtain in connection with the provision of our Services in accordance with this Privacy Policy and Collection Policy (Privacy Policy) and the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles which are set out in the Privacy Act (Australian Privacy Principles). Personal Information has the meaning as defined in the Privacy Act (Personal Information).

e. This Privacy Policy contains information about:

  1. how you may access your Personal Information held by us;
  2. how to seek the correction of your Personal Information held by us; and
  3. how to make complaints about any privacy-related concerns.

f. This Privacy Policy also provides you with notice of the collection of your Personal Information by us.

g. If we change this Privacy Policy, we will display the updated Privacy Policy on the Website and we may also advise you in writing. If you object to any changes, you may contact us, and we will attempt to resolve your complaint within a reasonable time.

h. By using our Services or otherwise supplying us your Personal Information, you consent to our collection, use, disclosure, storage, destruction and otherwise handling of Personal Information, in accordance with the terms of this Privacy Policy and the Australian Privacy Principles.

i. If you provide a pseudonym to us or wish to remain anonymous, you can browse and view the Website without restrictions, but we may not be able to provide you with the full extent of our Services and our interactions with you in relation to the Business may be limited. We may require that you accurately identify yourself so that we can operate our business effectively (for example, we require our customers and contractors to provide accurate contact details for operational reasons).

2. HOW DO WE COLLECT YOUR PERSONAL INFORMATION?

We may collect Personal Information through the following avenues:

  1. where you have requested our Services to be provided to you;
  2. where you complete a form or registration process (such as setting up a customer profile) in relation to our Services on our Website, at our premises or otherwise;
  3. where you have inquired or otherwise communicated with us in person, over email or phone, or otherwise, in relation to our Business or our Services;
  4. where you make a booking for our Services;
  5. where you interact with us via social media;
  6. where you attend a booking for our Services;
  7. where we engage you to provide services to us, as an employee or contractor;
  8. where you interact with the Website or email communications from us electronically via your own device, through the use of browser cookies or trackers; and
  9. in such other situations, which we will inform you from time to time, where we collect personal information from you that is reasonably necessary for the operation of our Business, Services and Website.

3. WHAT PERSONAL INFORMATION DO WE COLLECT?

a. The kinds of Personal Information we may collect from you will depend on who you are (e.g. a client, supplier or prospective employee or contractor) and the nature of your interaction with us.

b. We collect, use, and store the following types of Personal Information:

  1. For current, former, and prospective customers:
    1. Names;
    2. Addresses and email addresses;
    3. Phone numbers;
    4. Billing information;
    5. On an as-needed basis (such as where you attend a physical location to receive our Services), health information, such as fitness status, pregnancy information and pre-existing medical conditions; and
    6. Other Personal Information that you may voluntarily provide to us to assist us to provide our Services.
  2. For current, former, and prospective suppliers:
    1. contact details such as names, email addresses, phone numbers, office addresses and postal addresses;
    2. details about suppliers’ employees, directors, contractors, agents, and other representatives such as names, email addresses, phone numbers and titles;
    3. business information such as banking details, business registrations, pricing information, hourly rates, and payment details; and
    4. other Personal Information that you may voluntarily provide to us to assist us to engage in a business relationship with you.
  3. For prospective employees or contractors who will assist us to provide the Services to customers:
    1. contact details such as names, email addresses, phone numbers, residential addresses, commercial addresses and postal address;
    2. details such as titles and qualifications;
    3. information we obtain about you from background and reference checks; and
    4. other Personal Information that you may voluntarily provide to us to assist us to consider whether to engage you.
  4. Information about our staff, representatives and officers as required in the normal course of human resource management and business operations.
  5. Other Personal Information that you may voluntarily provide to us to assist us to conduct Business and provide our Services.

c. Where:

  1. If you wish to receive our Services, some of the personal information we collect form you may be sensitive information as defined in the Privacy Act. We may need to collect sensitive information from you if you are a customer of Unite Health in order for us to provide our Services to you. Sensitive information may include things like information about your physical fitness, medical conditions and health history. We will only collect sensitive information with your consent and through secure methods.
  2. You wish to personally supply goods or services to us, engage us to provide Services to you or otherwise enter into a commercial relationship with us, you must provide accurate Personal Information to us as it will be impracticable for us be involved in a commercial relationship with you unless you do so (for example, we would not be able to meet with you, discuss work with you, communicate with you by email and phone or pay you for services rendered if we don’t have relevant information from you).
  3. You are not an individual but wish to supply goods or services to us, engage us to provide Services to you or otherwise enter into a commercial relationship with us, you must provide accurate Personal Information to us of the individual representatives of your organisation, as it will be impracticable for us be involved in a commercial relationship with you unless you do so (for example, we would not be able to meet with you, discuss business matters with you or communicate with you by email and phone).

4. WHAT DO WE DO WITH YOUR PERSONAL INFORMATION?

a. We will not sell or trade your Personal Information to any third party, organisations, or individuals without your consent.

b. We may use and disclose your personal information for the following purposes subject to clause 4(c) – clause 4(e):

  1. to provide you with further information about our Business, Services and Website;
  2. to contact you in connection with our Business, Services and Website;
  3. to provide our Services to you;
  4. to personalise your experience of our Services and the Website;
  5. to respond to feedback and complaints;
  6. for enforcement of any contracts between us and you;
  7. for direct marketing purposes with your consent (see section 8 below);
  8. to notify you of important changes to our Services and our Website, or Services or content on the Website that may be of interest to you;
  9. to understand customer trends and patterns so we can continue to develop our marketing and advertising strategies; and
  10. for any other purpose for which you give your consent.

c. Where we collect any sensitive information about you, we use the sensitive information to help us provide our Services to you (for example, to understand whether you have any pre-existing health conditions) and to tailor our Services for you. We do not use your sensitive information for any other purposes.

d. We may also disclose your Personal Information:

  1. to third parties used by us to assist us to provide you with our Services, including our contractors (such as our instructors), technology service providers (such as website hosting service providers), social media providers and marketing service providers;
  2. to lessen or prevent serious threats to the health and safety of an individual or the general public;
  3. to assist in locating missing individuals;
  4. to any duly authorised law enforcement officer, or any other person, authorised by any law to receive your Personal Information from us; and
  5. in circumstances permitted by the Privacy Act.

e. We will not disclose sensitive information to any third party unless we have your consent or are otherwise permitted or required by law to do so.

5. HOW DO WE HOLD YOUR ELECTRONIC INFORMATION?

Where we hold your Personal Information, we will hold it by storing it electronically, by exporting it onto a computer or in hard copy.

6. DO WE SEND YOUR PERSONAL INFORMATION TO PARTIES OUTSIDE AUSTRALIA?

a. From time-to-time, we use third-party service providers for digital cloud storage, web hosting or other technology-related Services in connection with providing our Services. We may disclose your Personal Information to these third party Services providers who may operate outside of Australia or operate in Australia with servers located outside of Australia (International Operators). We use third-party service providers for cloud storage, webhosting, email hosting or other technology service. We note as of the date of this Privacy Policy, we use the following key International Operators: Google, Meta, HubSpot.

b. As some of our third-party service providers operate globally, we cannot say with certainty where their servers are located or the countries out of which they operate at any given time. Further, these locations may be subject to change without notice to us.

c. The Privacy Act and corresponding Australian Privacy Principle 8.1 requires us to ensure that, before disclosing Personal Information overseas, reasonable steps are taken to ensure that overseas recipients do not breach the Act or the applicable Australian Privacy Principles. It is not always possible for us to ensure that multinational companies will not breach the Privacy Act or the applicable Australian Privacy Principles.

7. ARE WE RESPONSIBLE FOR THIRD PARTIES’ WEBSITES AND SOCIAL MEDIA LINKS?

a. This Privacy Policy applies solely to Personal Information collected with regard to providing our Services, the operation of our Website and otherwise in connection with the operation of our Business.

b. We are not responsible for the collection of information and/or privacy practices of our third party websites that may be linked to from our Website from time-to-time, or social media platforms which may be accessed via links on our Website or on our emails.

c. We refer you to the privacy policies and terms of use of the operators of any linked third party websites.

8. WILL WE SEND DIRECT MARKETING COMMUNICATIONS TO YOU?

a. Your Personal Information may be used to offer you new goods and services, notify you of new developments to our existing goods and services, or any other promotional communication related to our goods and services, our studio or other things relating to our business.

b. We may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works and how to opt out, you can visit the Your Online Choices educational page at https://youronlinechoices.com.au/opt-out/.

c. If you do not wish to receive direct marketing communications from us, you may opt-out any time by clicking a link on email communications sent to you by us, or by contacting us (see section 12).

d. Additionally, you can opt out of targeted advertising on some of our third party advertisers using the following links:

  1. https://www.google.com/settings/ads/anonymous
  2. https://www.facebook.com/settings/?tab=ads
  3. http://optout.networkadvertising.org/

9. DO WE COLLECT PERSONAL INFORMATION THROUGH COOKIES AND ANALYTICS TOOLS?

a. We collect device information, including information about your web browser, IP address, time zone, some of the cookies that are installed on your device, individual web pages or products that you view, what websites or search terms referred you to the Website, and information about how you interact with the Website using cookies and log files.

b. We may use cookies technology to store data on your computer using the functionality of your browser. Many websites do this because cookies allow our Website publisher to do useful things like find out whether the computer has visited the site before. You can modify your browser to prevent cookie use but if you do this, our Services (and our Website) may not work properly. The information stored in the cookie is used to identify you. This enables us to operate an efficient service and to track the patterns of behaviour of visitors to our Website.

c. In the course of serving advertisements to our Website (if any), third-party advertisers or ad servers may place or recognise a unique cookie on your browser. The use of cookies by such third party advertisers or ad servers is not subject to this Privacy Policy but is subject to their own respective privacy policies.

You can find out more about what a cookie is and how they’re used for targeted marketing purposes at this link: https://www.oaic.gov.au/privacy/your-privacy-rights/advertising-and-marketing/targeted-advertising

10. HOW DO WE KEEP PERSONAL INFORMATION SECURE?

a. You should be aware that there are inherent risks associated with the transmission of information via the Internet. Data security measures can never be guaranteed. This means that while we take steps to protect your Personal Information, we cannot guarantee its security.

b. If you suspect any misuse, loss, unauthorised access, modification, or disclosure of your Personal Information, please contact us immediately.

11. WILL WE TRANSFER YOUR PERSONAL INFORMATION?

If we are involved in a sale, merger, consolidation, change in control, transfer of substantial assets, reorganisation, or liquidation, we may, in our sole discretion, transfer, sell or assign your Personal Information collected by us to one or more relevant third parties.

12. WHAT IF YOU HAVE QUESTIONS OR COMPLAINTS?

a. If you:

  1. have any questions about this Privacy Policy;
  2. wish to request access to any Personal Information that we hold;
  3. wish to be de-identified, or have your personal information deleted;
  4. wish to correct or update your Personal Information; or
  5. wish to make a complaint or discuss any other privacy concerns you may have,

please contact us at info@unitehealth.com.au (marking your email “Attention: The Privacy Officer”).

b. We reserve the right to charge for reasonable expenses that we may incur in preparing and sending you a copy of your Personal Information.

c. If you believe we have breached our obligations under this Privacy or the Australian Privacy Principles, please give us the opportunity to resolve matters by contact us first, in writing by email or by post. Once we have received a complaint, we will try to work with you to resolve the matter. The steps we may take to resolve the matter include:

  1. We may request further information from you. This will enable us to investigate the complaint and determine an appropriate solution.
  2. We will discuss options for resolution with you. If you have suggestions about this this matter, please raise these with our Privacy Officer.
  3. Where necessary, we will conduct an investigation and endeavour to do so within a reasonable time. we may have to conduct others in order to progress the investigation.

d. If you are not satisfied with our response to your complaint, you may wish to contact the Office of Australian Information Commissioner (OAIC). For more information, please see their website https://www.oaic.gov.au/about-us/contact-us. Please note that the OAIC may decline to investigate until you have first raised the matter with us.

 

 

 

 

CUSTOMER TERMS AND CONDITIONS

Last Updated: April 2025

1. Introduction

a. The Unite Health website and incorporated online store, located at www.unitehealth.com.au (Website), is owned, controlled and operated by Unite Health Management Pty Ltd (86 166 079 312) (Unite Health, we, our, and/or us).

b. As a condition of using the Website including purchasing any of our products on the Website, you agree to the following terms and conditions (Terms) and to be legally bound by these Terms.

c. If you do not agree with the Terms, you should stop using the Website and you should not purchase or use our goods and services.

d. We have the right to vary the Terms at any time and without notice to you. You agree that it is your responsibility to be aware of any changes made to the Terms, and by continuing to use the Website you agree to be governed by the Terms as varied from time to time.

2. What We Do

a. Unite Health provide online and face-to-face Pilates, fitness and wellbeing related training courses and related products (the Business).

b. A detailed list of Unite Health’s products can be found on the Website, and include professional development products, Certification Products and other fitness and wellbeing related goods and services (each a Product).

c. Certain terms and conditions throughout this document may only apply to our certification products, such as APPI Clinical Pilates Certification for Physiotherapists and Allied Health Professionals (Certification Products).

d. You may find out more about the Products we offer on the Website.

3. User Accounts

a. We may assign you (or you may be required to nominate) a username and/or password and account information in order for you to access and use certain areas of the Website and Products (User Account). Each time you use your User Account, you will be deemed to be authorised to access and use the Website in accordance with the Terms.

b. It is your sole responsibility to protect the security and confidentiality of your User Account and for all activities on the Website using the User Account, including without limitation all communications, transmissions and obligations (including, without limitation, financial obligations) incurred on the Website through such access or use of your User Account.

c. You must immediately notify us of any unauthorised use of your User Account or any other actual or threatened breach of the Website’s security that you may be aware of.

d. We may revoke or suspend your use of your user account if you breach these Terms, or for operational purposes relating to Business.

4. Product Information, Pricing and Ordering

a. Relevant information applicable to each Product is available on our Website. If you unsure of any Product information have any queries in relation to the information available on our Website please contact us.

b. All Products are inclusive of scheduled contact hours, course manuals or materials, and a certificate of attendance, but do not include additional education materials such as reading articles and DVDs.

c. You may place orders for Products via our Website (each an Order).

d. Product prices are specified on the Website. We reserve the right to change Product prices at our discretion and without notice.

e. Unless otherwise stated, all prices are in Australian Dollars. GST (as that term is defined in the A New Tax System (Goods and Services Tax) Act 1999 (Cth)) is added to the order total where legally required and you are purchasing within Australia.

f. By placing an order via the Website, you are offering to purchase a Product on and subject to these Terms.

g. We will send you a confirmation email once we have processed your Order. If any of the information in the confirmation email is incorrect please contact us immediately.

h. While we try our best to fulfil all Orders and subject to us adhering to our obligations under these Terms, you agree that we have the right to accept, reject or cancel an Order for any reason at any time, and all Orders are subject to availability of the relevant Product on your requested dates (which can be subject to change from time to time, for reasons such as teacher availability and lack of enrolments). If we cancel an Order which has been paid for but not yet delivered, we will provide a full refund of all monies paid to us in relation to the cancelled Order.

i. We may offer sales and discount codes (each a Promotion) from time to time, and you agree that:

  1. Promotions apply to full priced Products only;
  2. Some promotions may apply to specific Products only;
  3. Only one discount code can be used in connection with an Order;
  4. Discount codes cannot be used in conjunction with any other offer;
  5. Discount codes are not transferable;
  6. Discount codes must be used by the date specified (where applicable);
  7. Promotions cannot apply retrospectively to previous Orders; and
  8. We may change or cancel any Promotion at any time (unless contrary to law).

5. Payments

a. We may offer different payment options (which may include payment plans) depending on the type of Product you have purchased, in our discretion. The payment structures applicable to your purchased Product will be specified on the Product page on the Website, or otherwise provided by us in writing at the time of purchase (or shortly thereafter).

b. If we offer you a payment plan in relation to your Product (Payment Plan) it will be subject to agreement between us (Payment Plan Agreement). The terms of a Payment Plan Agreement will override these Customer Terms and Conditions to the extent of any inconsistencies between them.

c. You agree to make all payments in respect of the Product on or before the required due dates specified in your Order confirmation or Payment Plan Agreement.

Payment Plan Agreement

This Payment Plan Agreement is made between Unite Health Management Pty Ltd (86 166 079 312) (Unite Health, we, our, and/or us) and the Customer (you) for the purpose of outlining the terms and conditions of a scheduled payment plan.

By agreeing to this Payment Plan Agreement (on our website or otherwise) as part of purchasing a product from us, making an initial payment for this Payment Plan Agreement or otherwise indicating your acceptance of this Payment Plan Agreement in writing, you are agreeing to be bound by the terms of this Payment Plan Agreement.

If you do not agree with the terms of this Payment Plan Agreement, you must notify us so that we can discuss alternative payment arrangements with you.

This Payment Plan Agreement is limited to matters directly concerning your payment plan with us, and is intended to operate concurrently with our Customer Terms and Conditions. This Payment Plan Agreement will override the Customer Terms and Conditions to the extent of any inconsistencies between them.

Payment Plan Terms

a. We offer the following Payment Plans (dependent on your chosen product):

2-Part Payment Plan
APPI Pilates Instructor Certification/APPI Clinical Pilates Matwork & Equipment Certification

Total amount due: $5,495
Initial payment (deposit/down payment): $2,747.50
Number of instalments: 2
Payment frequency: 6 weeks
Instalment amount: $2,747.50
First payment due: Date of enrolment
Final payment due: 6 weeks after date of enrolment

6-Part Payment Plan
APPI Pilates Instructor Certification

Total amount due: $5,994
Initial payment (deposit/down payment): $999
Number of instalments: 6
Payment frequency: 4 weeks
Instalment amount: $999
First payment due: Date of enrolment
Final payment due: 20 weeks after date of enrolment

2-Part Payment Plan
APPI Pilates Instructor 100% Online

Total amount due: $4,995
Initial payment (deposit/down payment): $2,497.50
Number of instalments: 2
Payment frequency: 6 weeks
Instalment amount: $2,497.50
First payment due: Date of enrolment
Final payment due: 6 weeks after date of enrolment

b. Payment Reminders & Payment Method:

  1. You will receive a payment reminder via email 2 weeks prior to each instalment due date.
  2. Each reminder will include a payment link directing you to complete the payment process.
  3. Payments can be made either by card using the provided payment link or via bank transfer.
  4. If a bank transfer is preferred, an invoice must be requested and organised at least 5 days before the payment due date to ensure payment is made at the outlined due date.
  5. It is your responsibility to ensure contact information is current/up to date in order to receive reminders and payment instructions.

c. Late Payments:

  1. A grace period of 1 day is allowed after the due date of each instalment.
  2. If a payment has not been made before the expiry of the grace period, a Senior Course Consultant will make contact via telephone, SMS or email.
  3. If you fail to adhere to the payment schedule by more than 7 days we reserve the right to:
    1. suspend our delivery of our services to you;
    2. un-enrol you from the remainder of the training related to your Unite Health product without further notice to you;
    3. charge Interest on any and all overdue payments and may refer any debts to a debt collector or solicitor (where you agree to pay us for all costs incurred by us in doing so); and
  4. Your enrolment may be re-instated and we may continue to provide the services to you if you make payment within 7 days of un-enrolment (in our discretion).

d. Refund & Cancellation Policy:

  1. Subject to your rights as a consumer under the Australian Consumer Law and as contained in our Customer Terms and Conditions, you acknowledge and agree that:
    1. we do not offer refunds due to ‘change of mind’ and you will still be liable to make all payments due to us in relation to Unite Health products you have agreed to purchase by the agreed due dates;
    2. any payments made under this Agreement are strictly non-refundable; and
    3. If we accept a cancellation request from you, any fees paid for services already delivered by us up to the cancellation date will remain payable or are strictly non-refundable.
  2. Requests for cancellations must be made to us in writing and will be handled by us in accordance with our Customer Terms and Conditions.

6. Course Delivery and Participation Requirements

a. The method of delivery for your particular Product is specified on the Website or your Order confirmation. We may offer face-to-face, online and hybrid delivery methods (restrictions may apply to specific Products – see our Website for further information or contact us).

b. If you are enrolled in a Certification Product you must complete the relevant coursework:

  1. within two years from the date of your Order if your Certification Product is a clinical course; or
  2. within 12 months if your Certification Product is a Pilates instructor course; and if you don’t you will be required to purchase the Product again.

c. For Certification Products, you must attend 100% of classes to be eligible to sit certification examinations. You must notify us as soon as possible of your inability to attend a class, where:

  1. For clinical Certification Products (which can be completed out of sequence), we will either:
    1. provide you with a recording of the class where you commit to making up that class within 30 days of the missed class date; or
    2. transfer your class to the next available class date if you cannot make up that that class within 30 days. If you do not wish to wait until the next available class date, you must notify us so that we can arrange a 1:1 mentor session for you with a course presenter at a rate of $150.00 per hour (payable in advance and in full).
  2. For non-clinical Certification Products (which must be completed in sequence), we will provide you with a recording of the class so that you always remain up to date.

d. You agree to pay the Transfer Fee for class transfers under 6(c)(i)(B).

7. Course Transfers

a. You may transfer course dates for a Product to other course dates (subject to availability) by written notice to us at least 30 days prior to the first course date for the Product, subject to the following:

  1. You pay us the applicable Administration Fee (as defined at clause 18 below);
  2. You are only allowed to request a course transfer once in relation to the Product; and
  3. The new course dates must be within 12 months of the original course dates.

8. Examinations (Cancellations, Transfers and Time Frames)

a. You must sit any examinations for Certification Products within 12 months of completing the final module for that Certification Product. After this time, your payment for the examination will expire, and you will be required to repurchase it and the relevant rates set by us at that time.

b. You agree to pay the Resit Fee (full or partial) to resit or resubmit an examination if you do not achieve a minimum pass mark for that examination (as defined at clause 18 below).

9. Intellectual Property

a. Unite Health is a trade mark of Unite Health Pty Ltd. Other product and company names displayed on the Website may also be trade marks of their respective owners.

b. We own or have a licence to use, all images, videos, literary works, designs, source code and data, and any other copyright matter contained in the Website and our Products (Content).

c. While you may browse or print the Content for non-commercial, personal or internal business use, you must obtain our prior written permission if you would like to use, copy or reproduce any part of the Content for any other purpose.

d. Any use of Content that contravenes these Terms or otherwise infringes our Intellectual Property rights or the Intellectual Property rights of our third party affiliates will be taken seriously and dealt with to the fullest extent of applicable laws.

10. Australian Consumer Law

a. Our goods and services come with ‘consumer guarantees’ (Consumer Guarantees) as set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth) (Australian Consumer Law) which cannot be excluded by these Terms.

b. Nothing in these Terms shall override your rights as a consumer under the Australian Consumer Law, your Consumer Guarantees or any other non-excludable rights you may have at law.

11. Refund Policy For Change Of Mind

Subject to your rights under clause 9 above, we do not offer refunds due to ‘change of mind’ and you will still be liable to make all payments due to us in relation to Products by the agreed due dates.

12. Problems With Our Products

a. If you believe a Product you have purchased has a problem or is not what you ordered, please notify us by email at info@unitehealth.com.au (this is referred to as a Fault Notice) with the following information:

  1. Customer name;
  2. Date of purchase;
  3. Order number;
  4. Problematic Product(s);
  5. Description of problem;
  6. The outcome you request.

b. So that we can best deal with the relevant issues, we kindly request that you email all Fault Notices to us within 7 days of the problem with the Product occurring.

c. Upon receiving a Fault Notice, we will promptly assess and discuss the Fault Notice with you, and where we agree there is an issue with the Product, you will be entitled to receive a remedy in accordance with the Australian Consumer Law.

d. Please refer to the Australian Consumer Law for your rights as a consumer in relation to the purchase of our Products.

13. Limitation Of Liability

a. To the extent permitted by section 64A of the Australian Consumer Law, our liability to you for any Loss or Claim suffered by you under these Terms including in respect of our failure to comply with any Consumer Guarantees, is limited to (at our election):

For goods, to any one of the following:

  1. The replacement of the goods or the supply of equivalent goods;
  2. The repair of the goods;
  3. The payment of the cost of replacing the goods or of acquiring equivalent goods; or
  4. The payment for having the goods repaired.

For services, to any one of the following:

  1. Supplying the services again; or
  2. Paying the cost of having the services supplied again.

b. Subject to clause 10 of these Terms, without overriding any Consumer Guarantees, and only to the extent permitted by law, you agree:

  1. Your use of, and reliance on, this Website (including all Content) and participation in our Products is entirely at your own risk, and we exclude our liability to you (including because of our negligence) for all types of Loss resulting from:
    1. your use of or reliance on this Website (including all Content);
    2. your participation in our Products;
    3. any periods of downtime, suspension or revocation of access to the Website (or any part of it);
    4. delays to, interruptions of or cessation of the Website (or any part of it);
    5. errors or omissions in the Website (or any part of it) or Products;
    6. any material or information supplied on or removed from the Website including the Content;
    7. your use of the Website (or any part of it), including use in breach of the Terms;
  2. We do not make any representations, warranties or guarantees in relation to the supply of goods or services by us; and
  3. We hereby disclaim all liability in connection with any Loss arising out of or in connection with any use of, or reliance on, the Website or participation in our Products.
  4. If we are found to be liable to you under these Terms or otherwise, to the extent permitted by law, then our maximum aggregate liability will not exceed the total fees you have paid to us in relation to our services.

14. Personal Information

a. We are committed to the transparent management of your personal information.

b. So that we can fulfil your Orders and provide the Products, we will need to collect certain personal information from you.

c. We agree to take all reasonable steps to protect your personal information submitted to us via the Website in accordance with our Privacy Policy.

15. Third Party Links

The Website may include links to third party websites, over which we have no control. Such links do not indicate, expressly or impliedly, any endorsement by us of the third party website or the Products and services provided on that third party website. You agree that we are not responsible for the availability of, and content provided on, third party websites. We make no representations or warranties as to, and accept no responsibility for, the accuracy of information on third party sites, or that third party sites will be virus free.

16. Indemnity

a. You indemnify us (and our representatives) from and against all Claims and Loss, which may be bought against or suffered or incurred by us (or our representatives) arising out of or in connection with a material breach of these Terms by you (or your representatives) or an unlawful or negligent act or omission carried out by you (or your representatives) in relation to these Terms.

b. We have an obligation to mitigate any Claim or Loss which may be made or brought against or suffered or incurred by us.

c. Your obligation to indemnify us under this clause will be reduced proportionally to the extent that we caused or contributed to the Loss or Claim.

17. Governing Law

a. The Terms are governed by and are to be construed in accordance with the laws of the State of Victoria, Australia and you agree that the courts of the State of Victoria, Australia will exclusively adjudicate over any dispute in relation to these Terms.

b. If any term of these Terms conflicts with the provision of any legislation of the Commonwealth of Australia or any State, that legislation will prevail.

c. This Website may be accessed from outside Australia. We make no representation that the Content available through this Website complies with the laws (including intellectual property laws) of any country outside Australia. If you access this Website from outside Australia, you do so at your own risk and you are responsible for ensuring compliance with all laws in the place where you are located.

18. Definitions

  1. Administration Fee means a fee of $75.00, which is a genuine pre-estimate of Loss suffered by us in relation to facilitating the course transfer and covers Loss relating to amongst other factors the administration of the transfer, rescheduling of staff and loss of income.
  2. APPI means the Australian Physiotherapy and Pilates Institute.
  3. Cancellation Fee means a fee of $150.00, which is a genuine pre-estimate of Loss suffered by us in relation to the cancellation and covers Loss relating to amongst other factors the rescheduling of staff, cancelling suppliers (such as teaching staff), loss of income and bringing forward other examinations.
  4. Claim means any allegation, debt, cause of action, liability, claim, proceeding, suit or demand of any nature, whether present or future, fixed or unascertained, actual or contingent, at law, in equity, under statute or otherwise.
  5. Consequential Loss means special, incidental, indirect or consequential damages, loss of revenue, anticipated savings, profits, goodwill, reputation, interest or business.
  6. Intellectual Property means all rights in relation to trade marks, copyright, patentable inventions and designs, whether existing now or in the future, and whether or not registered or registrable, and includes any rights subsisting in or relating to trade secrets, know how, techniques and confidential information.
  7. Interest means interest at the rate of 2% above the rate set down from time to time under section 2 of the Penalty Interest Rates Act 1983 (Vic), such interest which is capitalised monthly.
  8. Loss means loss, damage, liability, charge, expense, outgoing, payment or cost of any nature or kind, including all legal and other professional costs, and includes Consequential Loss.
  9. Resit Fee means a fee of $150.00 (full resit) or $60 (partial resit), which is a genuine pre-estimate of Loss suffered by us in relation to facilitating the resit examination and covers Loss relating to amongst other factors the administration of the resit examination and staff resourcing.
  10. Transfer Fee means a fee of $75.00, which is a genuine pre-estimate of Loss suffered by us in relation to facilitating the class transfer and covers Loss relating to amongst other factors the administration of the class transfer and staff resourcing.

 

 

 

 

REFER A FRIEND PROGRAM TERMS AND CONDITIONS

1. The Refer a Friend Program (“Promotion”) is conducted by Unite Health Management Pty Ltd (ABN 86 166 079 312) of 18 St Edmonds Rd, Prahran VIC 3181, Australia (“Unite Health”).

2. By participating in this Promotion, you agree to these Terms and Conditions.

3. To be eligible, the referred friend must enrol in one of the following courses:

  • APPI Pilates Instructor Certification; or
  • APPI Clinical Pilates Matwork & Equipment Certification.

4. Once the referred friend has completed their enrolment, the referrer must email info@unitehealth.com.au to notify Unite Health and provide the friend’s full name and course enrolled in.

5. The referrer will receive a $200 voucher to use towards any Unite Health online upskill course once the referred friend’s enrolment is confirmed.

6. The referred friend must be a new student to Unite Health and not an existing or past enrollee.

7. There is no limit to the number of friends a participant can refer; however, each referral reward is only valid for one eligible enrolment.

8. The $200 voucher:

  • Is only valid when payment is made in full.
  • Is valid for 12 months from the date of issue.
  • Can only be redeemed once.
  • Is not transferable, exchangeable, or redeemable for cash.

9. May only be used towards online upskill courses offered by Unite Health.

10. The referred friend’s eligibility for the $250 Early Bird discount is subject to the terms of the Early Bird Sale at the time of enrolment.

11. Unite Health reserves the right to verify the validity of referrals and to disqualify any participant who engages in misleading, deceptive, or fraudulent conduct.

12. Unite Health may amend or withdraw this Promotion at any time without prior notice.

 

 

 

 

AFFILIATE PROGRAM TERMS AND CONDITIONS

These Terms and Conditions (“Terms”) govern participation in the Unite Health Affiliate Program (“Program”). By joining the Program, you agree to be bound by these Terms.

1. Eligibility & Program Overview

1.1 The Program is operated by Unite Health Management Pty Ltd (ABN 86 166 079 312) (“Unite Health”).

1.2 Approved affiliates (“Affiliates”) will be provided with a unique discount code to share with their community.

1.3 This code must remain unique to the Affiliate and may not be shared publicly on discount or coupon websites.

2. Discount Offer

2.1 When an Affiliate’s unique code is used at enrolment, the customer will receive a $200 discount on either of the following courses:

  • APPI Pilates Instructor Certification
  • APPI Clinical Pilates (Matwork & Equipment) Certification

2.2 The discount applies only to these two courses and cannot be transferred, combined with other promotions, or applied to other Unite Health products or trainings.

3. Referral Bonus

3.1 Affiliates will receive a $200 referral bonus for each paid enrolment made using their unique code.

3.2 Referral bonuses apply only to the two eligible certifications listed in Section 2.

3.3 Referral bonuses are non-transferable and cannot be exchanged for credit or applied to an Affiliate’s own training.

4. Reporting & Payments

4.1 At the end of each month, Unite Health will generate a report showing the number of times the Affiliate’s code was redeemed during that month.

4.2 This report will be sent to the Affiliate during the first week of the following month.

4.3 Affiliates must submit an invoice for the total amount owing based on their report.

4.4 Payments will be processed by Unite Health in the following month after the invoice is received.

4.5 If no redemptions occurred in a given month, a report will not be issued.

5. Use of Marketing Assets

5.1 Unite Health has provided Affiliates with a selection of marketing assets to support the promotion of their unique code.

5.2 These assets may be used as provided, or Affiliates are welcome to create their own content to promote their unique code, provided it aligns with Unite Health’s brand values and complies with these Terms.

5.3 All promotional content must be accurate, not misleading, and must not include unapproved claims about Unite Health certifications.

6. Code Usage & Restrictions

6.1 Affiliates are responsible for promoting their code authentically within their own community.

6.2 Codes must not be shared on public coupon platforms.

6.3 Unite Health reserves the right to cancel codes or remove Affiliates from the Program if misuse is detected.

7. Program Changes & Termination

7.1 Unite Health reserves the right to modify, suspend, or terminate the Program (or the participation of any Affiliate) at any time.

8. General

8.1 By participating in the Program, Affiliates agree to follow these Terms and comply with all applicable laws and regulations.

 

 

 

 

UNITE HEALTH EARLY BIRD SALE TERMS AND CONDITIONS

These Terms and Conditions (“Terms”) govern the Unite Health Early Bird Sale (“Promotion”) conducted by Unite Health Management Pty Ltd (ABN 86 166 079 312) of Level 3, 141 Osborne Street, South Yarra, VIC 3141 (“Promoter”). By participating in the Promotion, you agree to be bound by these Terms.

Promotion Period

The Promotion runs from 12:00pm AEST on Wednesday 16 September 2026 to 11:59pm AEST on Wednesday 28 October 2026.

Enrolment and payment must be completed during the Promotion Period to be eligible for the offer. Enrolments made outside the Promotion Period are not eligible.

Offer

During the Promotion Period, eligible customers will receive $500 off the following courses (“Eligible Courses”):

  • APPI Pilates Instructor Certification
  • APPI Pilates Instructor Certification – 100% Online
  • APPI Clinical Pilates Matwork & Equipment Certification
  • APPI Clinical Pilates Matwork & Equipment Certification – 100% Online

The Promotion also provides access to newly released 2027 course intakes, alongside currently available 2026 intakes.

Eligibility

The Promotion is available on paid-in-full enrolments only. Payment plans are not eligible.

The offer:

  • Applies only to the Eligible Courses listed above.
  • Cannot be redeemed for cash, credit or future use.

General

All enrolments are subject to Unite Health’s standard enrolment policies and Terms and Conditions.

Personal information collected in connection with the Promotion will be handled in accordance with Unite Health’s Privacy Policy.

Standard refund and cancellation policies continue to apply. The promotional discount itself cannot be exchanged or redeemed for cash or credit.

Unite Health reserves the right to amend or withdraw this Promotion at any time without prior notice.

By participating in this Promotion, entrants agree to receive marketing communications from Unite Health. Entrants may unsubscribe at any time.

 

 

 

 

APA CAREER CONNECT MELBOURNE 2026 COMPETITION TERMS AND CONDITIONS

These Terms and Conditions (“Terms”) govern the APA Career Connect Melbourne 2026 Competition (“Promotion”) conducted by Unite Health Management Pty Ltd (ABN 86 166 079 312) of 18 St Edmonds Rd, Prahran VIC 3181, Australia (“Promoter”). By entering the Promotion, you agree to be bound by these Terms.

Promotional Period

The Promotion commences at 9:00am AEST on Tuesday 29 September 2026 and ends at 12:00pm AEST on Tuesday 9 October 2026 (“Promotional Period”). Entries received outside this time will not be accepted.

Eligibility

Entry is open to Australian residents aged 18 years and over who attend the APA Career Connect Melbourne 2026 event.

Only one entry per person is permitted.

Individuals currently enrolled in any Unite Health Clinical Pilates course are not eligible to enter.

The Promotion cannot be used in conjunction with any other offers, discounts, or promotions.

How to Enter

Eligible individuals may enter the Promotion by completing the competition entry form at https://pilates.unitehealth.com.au/apacareerconnect-25 during the Promotional Period.

Prize

There is one prize consisting of a fully paid place (enrolment) in the APPI Clinical Pilates Matwork & Equipment Certification course, valued at AUD $4,995.

The prize covers course fees and all inclusions normally provided with the purchase of the course, such as course documentation.

The prize does not include travel, accommodation, or any other costs associated with undertaking the course.

The prize is not transferable, exchangeable, or redeemable for cash.

Winner Selection & Notification

The winner will be selected at random at 12:30pm AEST on Tuesday 6th October 2026.

The winner will be notified by email within 3 business days of the draw.

If the winner cannot be contacted within 7 days of the notification, the Promoter reserves the right to conduct a redraw and award the prize to another eligible entrant.

Liability

Except for any liability that cannot be excluded by law, the Promoter is not responsible for and excludes all liability (including negligence) for any loss, damage, or injury (including indirect and consequential loss) suffered by any person in connection with this Promotion, including but not limited to the prize or the entrant’s participation in the Promotion.

Privacy

Personal information provided by entrants will be collected, used, and stored by the Promoter for the purposes of conducting the Promotion and in accordance with the Unite Health Privacy Policy.

General

By entering this Promotion, entrants agree to be bound by these Terms and Conditions. The Promoter reserves the right to amend or cancel the Promotion at any time without prior notice.

 

 

 

 

UNITE HEALTH 2026 COMMUNITY SURVEY TERMS AND CONDITIONS

These Terms and Conditions (“Terms”) govern the Unite Health 2026 Community Survey (“Promotion”) conducted by Unite Health Management Pty Ltd (ABN 86 166 079 312) of 18 St Edmonds Rd, Prahran VIC 3181, Australia (“Promoter”). By completing the survey, you agree to be bound by these Terms.

Promotional Period

The Promotion commences on Monday 28 September 2026 and ends at 10:00am AEDT on Friday 9 October 2026 (“Promotional Period”). Survey responses received outside this time will not be eligible for the discount code or the prize draw.

Eligibility

Entry is open to Australian residents aged 18 years and over.

Only one survey response per person is permitted. Duplicate responses will not receive additional discount codes or draw entries.

Employees of the Promoter and their immediate families are not eligible to enter the prize draw.

How to Enter

Eligible individuals may participate by completing the Unite Health 2026 Community Survey at https://www.surveymonkey.com/r/unite26 during the Promotional Period. To be eligible, entrants must answer all survey questions and provide a valid email address. Each eligible person who completes the survey will receive a $200 discount code by email and one entry into the prize draw.

$200 Discount Code

Each eligible participant will receive a $200 discount code by email after completing the survey.

The discount code can only be used towards a new course purchase.

The discount code can be used once only per person and cannot be split across multiple purchases.

The discount code cannot be used on balance payments, including payments towards a course already booked or partially paid.

The discount code is valid until 11:59pm AEDT on Wednesday 31 March 2027 and cannot be used after this date.

The discount code cannot be used in conjunction with any other offers, discounts or promotions.

The discount code is not transferable, exchangeable or redeemable for cash.

Prize

There is one prize: a $500 Visa Gift Card, valued at AUD $500.

The gift card is subject to the terms and conditions of the card issuer, including any expiry date and activation requirements.

The prize is not transferable, exchangeable or redeemable for cash.

Winner Selection & Notification

The winner will be selected at random at 12:00pm AEDT on Friday 9 October 2026 from all eligible entries received during the Promotional Period.

The winner will be notified by email within 3 business days of the draw.

If the winner cannot be contacted within 7 days of notification, the Promoter reserves the right to conduct a redraw and award the prize to another eligible entrant.

Liability

Except for any liability that cannot be excluded by law, the Promoter is not responsible for and excludes all liability (including negligence) for any loss, damage or injury (including indirect and consequential loss) suffered by any person in connection with this Promotion, including but not limited to the discount code, the prize, or the entrant’s participation in the Promotion.

Privacy

Personal information and survey responses provided by entrants will be collected, used and stored by the Promoter to conduct the Promotion, improve its services, and in accordance with the Unite Health Privacy Policy.

General

The Promoter reserves the right to amend or cancel the Promotion at any time without prior notice, subject to applicable law. The Promoter’s decision on all matters relating to the Promotion is final.

 

 

 

 

WIN A PILATES INSTRUCTOR CERTIFICATION COMPETITION TERMS AND CONDITIONS

1. Promotion overview

The Unite Health: Win a Pilates Instructor Certification Competition (the Promotion) is a game of skill competition. By entering, participants agree to be bound by these Terms and Conditions.

2. Eligibility

The Promotion is open to participants located in Australia.

Entrants must be aged 18 years or over at the time of entry.

Entrants must be legally and physically able to complete a Unite Health APPI Pilates Instructor Certification course at Unite Health Melbourne, Level 3, 141 Osborne Street, South Yarra VIC 3141.

Employees of Unite Health are not eligible to enter.

3. Promotion period

The Promotion will run from Thursday 29 October 2026 to Thursday 5 November 2026.

Entries must be received by 11:59pm AEDT on Thursday 5 November 2026.

4. How to enter

To enter, participants must complete the online entry form provided.

As part of the form, participants must answer the following question in 25 words or less: “Tell us why Pilates is your dream career.”

Only one entry per person will be accepted.

By submitting the entry form, participants agree to receive email communications from Unite Health. Entrants may unsubscribe at any time.

5. Judging

This is a game of skill. Chance plays no part in determining the winner.

All valid entries received during the Promotion Period will be reviewed by a judging panel at Unite Health Head Office on Friday 6 November 2026.

The panel will select the winner based on creativity, originality, and relevance to the question.

The judges’ decision is final, and no correspondence will be entered into.

6. Prize

There is one (1) prize consisting of a fully-funded place in the Unite Health APPI Pilates Instructor Certification course, valued at AUD $4,995.

The prize includes all standard course inclusions.

The winner may choose any scheduled intake at Unite Health Melbourne, subject to availability.

The prize is not transferable or exchangeable and cannot be redeemed for cash.

7. Winner notification

The winner will be notified via email within seven (7) days of the judging taking place.

If the winner cannot be contacted within seven (7) days of the initial notification, a new winner will be selected by the judges.

8. General

Unite Health reserves the right to verify the validity of entries and disqualify any entrant who tampers with the entry process or does not comply with these Terms and Conditions.

Unite Health reserves the right to amend, suspend, or cancel the Promotion if it becomes necessary to do so.

Personal information collected will be handled in accordance with Unite Health’s Privacy Policy.